FAQs

Can I change the item, size, or shipping address of a paid order?

  • Yes, to make changes to your order before it is shipped, send us an email at heyqueen@thisqueenslays.com Or shoot us a DM on IG or FB.
  • Please note: we can only make changes before the item is shipped out. You have 3 hours after purchase for custom orders to be changed before we will be unable to make changes.
  • Therefore, please review your order information carefully when you place the order.

Which countries do you currently ship to？

We currently only ship to the United States. We will be adding more places as we grow.

When can I expect my order after I placed it?

  • We have a 2-3 days processing time.*
*This may vary occasionally due to increased orders around the holidays. Please be patient with us. We will get your order out as soon as we can.
  • Orders are processed Monday - Friday. If you order after 5 pm EST, your order will be processed the next business day.

  • Shipping within the US is 8 - 15 business days.

  • Total Delivery time = Processing Time + Shipping Time.
    • Please note this is just an estimation, there may be variances in times for different products, and due to COVID, shipping may be delayed by the carrier service.

How can I track my package? Do I have a tracking number for my package?

  • Once an order has been shipped out, you will receive a shipping confirmation email that includes your tracking number.

What material do you use for your shirts?

  • The woman's softstyle tee is a more feminine take on the classic tee. The sleeves are shortened to reveal some shoulder. The fabric is a blend of cotton and polyester. There are no side seams because the garment is knit in one piece. The shoulders are taped with twill to prolong durability. The collar seam is reinforced with ribbed knitting.

What is your return policy?